Project Management

• Managed all phases of project implementation: initiation, planning, execution, monitoring and closure, including change management.

• Built and executed detailed project plans, including scope definition, scheduling, budgeting, gathering technical requirements, risk management, procurement, human resourcing, and communication strategies.

• Managed multi-disciplinary teams, working closely with other internal departments and external stakeholders, defining requirements, coordinating activities, solving problems, managing resource limitations and adjusting competing priorities.

• Tracked and communicated project progress to stakeholders in a clear, timely, and transparent manner.

• Directed large-scale telecom projects, including the construction / upgrading of over 3,000 cell sites, associated radio transport networks and more than 50 Central Offices.

• Delivered 200+ successful projects to provide services and products to customers.

• Led 20+ multi-department IT infrastructure and transport network projects, managing internal stakeholders competing priorities.

• Oversaw the launch of 10 new fibre-to-the-home communities across rural AB, directing projects through approval gates and controlling overall progress.

Business Transformation and Process Improvement

• Introduced and continuously improved service delivery processes to the company’s Enterprise Sales team in collaboration with all affected stakeholders within and outside the department.

• Led implementation of NetCracker (network management tool) to transform network management and business practices, through requirements gathering, verification of implementation correctness, peer training, and UAT (User Acceptance Testing).

• Identified, reviewed and optimized internal processes, enabling scalable implementation of project management methodologies, tools and software applications.

• Developed and introduced project management methodology to Engineering Division, which enabled higher performance and control.

• Established acceptance criteria and practices for mobility networks in collaboration with core technical group and disseminated this across multiple regional teams, addressing deficiencies and assigning corrective accountability.

• Identified good practices by individuals and teams and incorporated on organization’s portfolios.

• Specified correctly sized tools and procedures for given organization / project environment.

Risk Management

• Developed project risk response plans, managing risk factors, mitigation strategies, and contingency plans.

• Prepare plans to not only respond to negative risk events, but also to take advantage of opportunities along the project lifecycle.

• Willing to make high-stakes decisions based on expert advise of project team and experienced peers.

• Continuously monitor project and non-project activities to anticipate risk events and adequately prepare / respond.

Stakeholder Engagement

• Clearly identify influencing and affected stakeholders, within and outside project activities.

• Engage with project sponsors to ensure necessary level of empowerment to project management activities.

• Manage internal and external customer expectations by understanding needs and clearly communicating constraints, restrictions and progress.

• Ensure all project and functional initiatives align with organization’s vision and mission statements.

• Nurture customer relationships through close communication and mutual understanding of needs and constraints, clearly and timely identifying risks and opportunities.

• Establish effective relationships with other corporate departments, obtaining the necessary support and “buy-in” for project efforts to enable successful execution.

Vendor Management

• Motivate vendors to thrive and provide the best possible performance by maintaining a fair and transparent relationship.

• Managed external contractors – from small, specialized vendors to global turnkey players.

• Identified, triaged and selected contractors in collaboration with procurement departments.

• Negotiated contracts, including scope, pricing, acceptance criteria, and general terms & conditions.

• Reviewed vendor invoicing and payment authorizations in accordance with contracts.

• Ensured vendor work was aligned with organization’s vision and mission.

Communication Skills

• Comfortable and experienced speaking to groups large and small.

• Communicate concisely and thoroughly, using appropriate media, audience-tailored visual aids, language and level of detail, and adjusting style for any given situation to effectively convey data and information.

• Effectively facilitate meetings by carefully selecting attendees, establishing a meaningful agenda and directing discussion progress.

• Establish mutual trust with counterparts by relaying information in a clear and transparent manner.

• Multi-lingual (English, Portuguese, Spanish).

Team Leadership

• Effectively relay organizations’ objectives to both project or functional teams, ensuring individual and group performance are directed towards relevant goals.

• Display a positive attitude towards work, leading by example of commitment and seriousness.

• Care for interests and expectations of project members’ and functional subordinates’, supporting their work / life balance.

Computer-based Skills

• with MS Project.

• Advanced ability to work on MS Office suite.

• Microsoft Visio to develop process workflows, relationship diagrams and other diagrams.

• Enthusiastic about usage of collaboration tools for enhanced team communication effectiveness.